Complete Analytics Part I: Are You Oversimplifying?

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What sources of data represent the complete user experience of a customer who visits your site and completes a purchase?

You might be surprised to learn that there are numerous such sources – all of which are valid in their own right. There’s a myriad awaiting anyone who has been too narrow while taking to task the organism of site analysis and it’s many-pronged corpus of data.

So, then how do you best categorize such data so that you can utilize it? And, how do you then capture and learn from the data from each category? Here’s an answer you will probably not want to hear, but one that attempts to reflect the state of analytics as it pertains to your web site and it’s users.

5 Identifiable and distinct categories might be defined in the span of user experience or customer lifetime:

Category | Segment Tools | Methods
Competitive intelligence Compete, Hitwise, Technorati, Alexa, Google Trends, Websitegrader.com, spyfu, trellian.com, keywordspy.com, Yelp!, industry publications such as those by Delloite, Jupiter Metrics and various consumer review media
Voice of Customer Software solutions: iPerceptions, Omniture Surey, OpinionLab, ForeSee and Ethnio. Clicktales.com. Market Research: pre-existing or commissioned. Usabiltiy studies. Observation. Focus groups.
Experiment & Testing Google Website Optimizer, Optimost, Sitespect, Offermatica, Amadesa, Omniture
Analytics Aggregation ForeSee, iPerceptions
Clickstream Google Analytics,Websidestory, Omniture, Coremetrics

If thought one analytics tool was enough, think again. We’ll cover more specifics in the next post.

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Dec
12

Free Sitemap Tools for XML Sitemaps

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If you are looking for a free tool to create a Google sitemap for your Webmaster Tools account, there are a couple of choices for the Windows platform listed below. Unfortunately, it seems that all of the Mac applications available will cost you. If anyone has a free Mac application, please leave a comment with the URL.

Freeware Sitemap Creators

There are also several web-based tools to create sitemaps online. These tools are not platform dependent, so if you’re on a Mac, you’re in luck. Same goes for other OSes. Some of these online tools do come with limitations, however. Many limit the number of URLs that can be included in the file. So, for a site with numerous URLs, I suggest using Google’s new serverside sitemap tool or perhaps buying a more-robust option.

Free Web-based Sitemap Creators

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Nov
11

Analytics Tool: ClickTale Reconstructs User Experience

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I was a bit surprised when I first came across this analytics tool, because I had always imagined that a visual replay of user experience could only be achieved with a packet sniffing platform. Interestingly, it appears as though JavaScript can accomplish the same. Why did it take so long for such a tool to arrive, one must wonder.

The pricing is quite reasonable, though this is no Tea Leaf, or a maybe something like a poor man’s Tea Leaf. Nevertheless, I was extremely pleased to stumble across this gem.

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Oct
10

Coupon Campaigns: Save the Day & Your Coupons

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If you haven’t thought about putting coupons into your marketing mix, then you may be missing out. What once used to be an expensive and often-n0t-so-targeted marketing channel is now much more streamlined. There are new distribution channels popping up all over, which allow for more defined targets and campaigns that fall within even the most meager budgets.

Below is a list of some of the most highly trafficked coupon sites online.

www.retailmenot.com

www.couponit.com

www.gogoshopper.com

www.stealdeals.net

www.dealigg.com

www.zalongo.com

www.deallocker.com

www.myretailcodes.com

www.couponchief.com

www.dealio.com

www.couponhut.com

www.icetab.com

www.dealspl.us

www.hotcouponworld.com

www.topbargains.com.au

www.directoryofcoupons.com

www.couponmeup.com

www.dealhunting.com

www.couponmountain.com

www.dailyedeals.com

www.couponheaven.com

www.ultimatecoupons.com

www.cheapstingybargains.com

www.anycoupons.com

www.dealsofamerica.com

www.gottadeal.com

www.slickdeals.net/coupons.php

www.a2zdeals.com

www.spoofee.com

www.jumpondeals.com

www.fullfreestuff.com

www.fatwallet.com

www.mycoupons.com

www.couponcraze.com

http://smartcanucks.ca

www.dealhunting.com

www.naughtycodes.com

www.jackscouponcodes.com

www.discountcampingnews.com

www.epicproductsinc.com

www.valufinder.com

www.plateaulife.com

www.wellnessexpoptbo.com

www.couponshare.com

www.gotodaily.com

couponsnapshot.com

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Oct
10

Are You Ready for Google Gulp?

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Categories: Google, iHumor
If You're Hip, You Gulp. Google Gulp.Google has something new for you with Google Gulp! Google is certainly everywhere these days:  renewable energy, biotech, telecom and a host of software investments. Now, there’s Gulp! A healthy soft drink? You got it: sort of. You’ll need to be hip before you get a sip—or really thirsty.
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Oct
10

Google Website Optimizer API Released

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Google has released the Website Optimizer API. It covers the basics of the optimizer, allowing for the creation and control of experiments, pages, sections, variations and the other components of the testing framework. This is great news for developers of content management platforms.  For developers of systems such as Drupal, blogging software or shopping carts, the API will allows for the incorporation of  Website Optimizer experimentation into these platforms.  This enables the users of such systems to test their web sites. This will be a major selling point for many of these developers, and a good way to hang onto users whether paying or not.

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Oct
10

PageRank Slated for Oblivion

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PageRank to Perish

After ruining many hundreds of lives, and captivating the world with a mysterious reign of tyranny, PageRank is finally going to  meet his maker: the all powerful Gumby. His life was cut short by Google’s executioners. The company, according to some sources is seeking an image that is more than two dimensional and the spawn of Gumby was obviously no longer the right figure. Rumor has it that the candidates for his replacement are varying twigs and sticks – all characteristically overbearing. No matter who takes the place of the green bar, they have a hard road ahead.

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Oct
10

Viral Enterprise Manifesto

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DNA strands on abstract background

DNA Abstract from Stock Images

I wrote the following manifesto back in 2006. Have things changed much as we now approach 2010? Certainly social media has become a hotbed of possibility and a swell of mostly meaningless cruft. What would we add to the list below?

* Wave bots

* Tweet mining

* Fan fishing

* Yelp!

* iPhone & Android widgets

* Linking your Tweets to your Blog to your Facebook to your cerebral cortex out to your ping tool and back again

* Linkedin but not linked to the above

* Getting over the fear of sharing your secrets, your methods or your executive suite* Making sure you honestly and genuinely feel that what you are creating (the thing that is to become viral) is something that you would use to improve your human condition – not just something that sounds cool, has would-be neatness or is perhaps not so neat or cool once you’ve made it and you realize that it’s not much better than what you already had or it takes more time and effort than the way you used to produce the same result. Will what you’re doing really matter? If so, there’s a good chance someone else is already creating a solution. Don’t let that stop you, but know that you’re going to have a much lower chance of riding the viral vibe. Viral is not a reasonable goal for commodities. People will have to latch onto it and be happy to share it.

Here’s the original manifesto from approximately 3 years ago:

  1. Creatively and effectively push beyond meeting the needs and desires of a buyer or user. Without first making this the goal and then accomplishing it, there’s little chance of any viral marketing. Above all, find out what your audience wants – what would radically improve their lives or dazzle them with delight. This requires a bit of work, to say the least. Perhaps you’ve already done this in some suitable way. Maybe you’ve created something that has received an embrace from those who buy it or use it. Nevertheless, there’s always more to learn from them. And, if you don’t think so, go back to bed. You’re too tired for this.Exceed expectations in an amplified manner as opposed to simply meeting needs. Fulfill desires in full force. Create an experiential memory that lingers and resurfaces in your customer’s recollections. Exploit the resulting traffic or promotion in ways that are beneficial to all. These are the basic components of viral marketing.
  2. Focus on novelty and uniqueness, but be utilitarian, if possible. Novelty is best when it meets needs and most satisfying when it does so with supreme style and design. See: Best Product Design 2006
  3. Make it fun. Everybody likes to be entertained or better yet blown away. Everybody likes to play. So, how do you get people hooked in and elated? How do you get folks to play hard? Give them a tangible goal to extend beyond the quotidian with a tangible signifier or experiential means. Who doesn’t love to hunt treasure? Who would turn down random bedazzlement? Whatever you do make sure that those involved come away with a story. People remember stories and love to tell them. Good stories replicate and spread quickly.As an exercise, take on the mindset that, “All Business Is Show Business”. Now, do more of the same.
  4. Let your buyers become a part of your company or a part of your campaign. There are several ways to do this. One way is to let users provide advertising content or to be made visible in some way related to your product or service. Amazon is a perfect example of incorporating their buyers into the very fabric of the company.It’s time to get over any fear of negative word-of-mouth impact. Face problems. Deal with discontent in a way that turns it around. Endeavor to realize problems more rapidly by accepting the inevitability of a less-than-perfect experience for many of your customers, and get close enough to them to find out when it happens and to make it good in real-time – real good.
  5. Be generous. If you want your customers to associate you with value, you aren’t going to be faking this one. If you can’t find ways to be novel, fun or inclusive – then consider taking a popular product and reducing the price to a point where you shake the want-it-but-cannot-justify-it buyers off the proverbial fence. They won’t soon forget that you did so. To do this right, you have to make sure that the word gets out before you drop the price, and that the price drop is limited to a short time span. If you spread the message on the web, you’ll surely get a horde of residual traffic, which is best met by practicing the same exercise at least once every month. This keeps would-be buyers on the lookout, and it keeps your business present in the minds of consumers.See: Woot.If you can, then by all means bring more than one product into the mix, but don’t become a Wal*Mart, please. Hey, what about Woot*Mart? Wal*Woot? Wal*Moot?You can also use this tactic with any email campaigns that you might be running. Again – pick that one must-have or several hot items if possible. Make the product irresistible via price, and make sure you’re overstocked (to satisfy the volume and to get a volume discount). Feature this product in your update or newsletter emails to your opt-in audience. Make sure to time the email appropriately.
  6. Write exceptionally compelling press releases. Submit all press releases to blog and news aggregators and to your comprehensive, current and perfectly targeted database of recipients. Find ways to merit writing a press release at least every 2 months (i.e., have a hot event or a great feature launch), which is to say don’t trumpet anything that is considerably lame, but rather only that which sticks to the eyes, ears and mind and shines at the edges – as a minimum. Repeat steps 1-3.
  7. Once the campaign is ready to launch, find several highly-trafficked bloggers that show the potential for interest in what you’re offering or giving away. Contact these bloggers prior to sending out the press release, and give them the scoop. Be complimentary. Explain why you picked them. And, tell them you’d appreciate a mention by them, if they are willing. You might even go so far as to ask them for their opinion. Nokia is a great example of a company that uses a similar tactic.Not all of the bloggers you contact will respond. But, by forming one strong alliance, you’ll likely get a great deal of free advertising.
  8. Confirmation email opportunities are a great source of visibility for your company. Though you’re not likely to generate instantaneous conversions, you should use any purchase confirmation emails as an opportunity to create awareness about other products, especially the ones that have competitive pricing or are extremely popular. The great thing about confirmation emails is that they are not in any way intrusive, as they are expected by all but a negligible few. And, they give you an opportunity to advertise to your customers who have not opted into your newsletters or updates.
  9. Giveaways and complimentary gifts are great ways to win loyalty and to get folks to talk about your company. However, don’t even bother if you can’t find something that is truly novel or cause for excitement. Come up with something that folks will want to bring to the office, or share with their friends. Forget giving gifts, if they are going to fast become dumpster doo. Think: unlike anything seen before or off the hook.Back at Planet Lame, Sony learned (not too long ago) that a sweepstakes campaign which targets college students giving away thousands of dollars in cash prizes is going to draw about half the participation and cost multiples more than a sweepstakes that offers a dorm room decked out in state-of-the-art electronics. Focus on the persona of your target. Focus on the moment. Capture the spirit of your audience. Capture the spirit of the place and the time. Augment each of these elements as richly as possible.
  10. Far from forgettable: you are on a stage. Where are you? Far from forgettable.
  11. How to push the phrase “Tell a Friend” to the “Sell a Friend” level? It’s every business’ dream to have people selling their products by excited, cost-free, word-of-mouth inducements. A cheap, global, on-the-ground sales team can be yours, if you figure out a way for people to express themselves in your company’s name. If you need some help with this concept (as it seems to be out of reach for many), check out WOMMA – the Word of Mouth Marketing Association – www.womma.org.
  12. Decadence. Belgian chocolate. Naked people. Now you just have to figure out a way to use them in your marketing plan. (Just wanted to make sure you’re still awake or maybe I’m serious. How to know?)
  13. Invite reviews. Induce reviews. Beg for reviews. When you’ve gone out of your way to help a customer, by all means, politely ask them to take a moment and give you a review on your Yahoo! local listing, or any place where they can do the same. Another kind of review is a kind you facilitate. See below.
  14. Use free classifieds and listings. This includes, but is not limited to craigslist, Froogle, Froogle Local, Googlebase, Google Local, Yahoo! Local or
    Backpage.com various local classifieds
    GetitSellit.com simple, kid-friendly classifieds website
    Adpost.com national and international classifieds
    DomesticSale local, national and international classifieds
    Meetup classifieds for local groups with shared interests
  15. Be a resource. If you have a website, provide users with information about your industry. Give solid, effective tips and advice. Link to as many other resources as you can. Keep the links current, relevant and insightful. Become an authority on topics that correspond to what you sell. Get your CEO blogging about what she loves (which will hopefully include the products you sell). Share your knowledge and expertise. Provide tools that inform your customers or any means to allow buyers to buy with confidence. Implementing a means to let customres share reviews is a particularly good method, which harkens back to the word-of-mouth element. The benefits of product reviews are profound (believe it). A great example of a reviews pioneer online is New Egg (www.newegg.com).Provide as many ways as possible for users to calculate, communicate, comment, customize, create, connect, compare, compose, correct, cross-reference, celebrate, cluster, classify, clip and call up again. And, make sure to ask your customers what they would most want from your business. Give great choices and follow through. Let users know that you listened and acted.
  16. Gratitude. Genuineness. Consistency. Institute at least 5 new ways to show your appreciation, increase transparency and adhere to stable policy and practice in your business processes.
  17. Talk is cheap and so is chalk. How many people walk a particular path from the subway to the office every morning? Don’t be obnoxious about the message. Make it simple and memorable.
  18. Use children as a source of market knowledge. Hipness is of great value. Use trend-setting teenagers to find out what’s emerging or hip. Use the information to make your campaigns “of the moment”. You may be cool, but you’ll be surprised at what you’ve failed to gather from the world of pop culture.
  19. Utilize incentives. Get referral kick-backs into the mix. Affiliate marketing is powerful incentive prospect. It provides inbound links, spreads the word at a cost you set, and it builds your visibility in a way that’s mostly in your control. And, there are good platforms that make the process easy to establish. Share the wealth or get ready to be poor.
  20. Hire people who are truly excited about your company. Make those you hire stakeholders in the company, whether by ample incentive stock options, profit-sharing, commission or generous performance bonuses. Your sales department doesn’t have to be the only department selling your product or service.If you make it possible for employees to gain from the company’s success, the sales folks won’t be the only people cold-calling. There is perhaps nothing more powerful than internal excitement. When you give your employees a reason to dig in, you can bet the business on the fact that they will be spreading the word like no one else.
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Oct
10

Hyphenate or Die!

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Maybe I got a little carried away on this one, but I’ve seen so much garbage about this across the Web that I feel compelled to set the record straight with some evidence. Evidence in SEO is something that most folks fail to provide when they make claims. So, part of the reason I started this blog was to run counter to the unfounded heap of SEO advice that the web is awash with. If I can’t convince you with my posts, then I probably won’t even bother to try.

There are good reasons to use a hyphen when naming files on your web site. Google treats underscores as “word characters” which means that it is an extra alpha character in the a-z A-Z range. Imagine that it is a new character that follows the letter Z and that any time it’s used, it is essentially like placing another letter in a series of letters, so that “the_real_deal” becomes one word instead of three, and really becomes nonsensical as such. The same thing happens with your file names if you use underscores. Hyphens are treated as “non-word characters” by Google, so that when you use a hyphen between the words in a document name, Google parses out each word as if the hyphen were a space. Here are some compelling reasons to believe that you should hyphenate or die:

Underscoring the Underscore with Scorn

Underscoring the Underscore with Scorn

The Real Deal with Hyphenation

The Real Deal with Hyphenation

The Version without Hyphens or Underscores has the Same Results and the Hyphenated Version

The Version without Hyphens or Underscores has the Same Results and the Hyphenated Version

Here’s a case where a picture is worth way more than a thousand words. How about 101,000,000 results for the-real-deal compared to 91,000 for the_real_deal. Notice how the hyphenated search returns dictionary linked terms for real and deal? The underscore version doesn’t because Google does not read it as three words. If Google doesn’t read your query as three words, do you think you’re document names will be seen differently? That wouldn’t make sense would it?

It that’s not enough to convince you, maybe Mr. Cutts can:

This video was embedded using the YouTuber plugin by Roy Tanck. Adobe Flash Player is required to view the video.

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Oct
10

Search Engine Results Quality Rater Job Application

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I wonder what search engine is would be pertaining to? Does anyone know how much this job pays?

Here’s the link to the registration page for quality raters.

Get a Job Making Search Results Align with Business Goals

Get a Job Making Search Results Align with Business Goals

I just had to throw this in. Below is an article I wrote in 2006:

A Historical Look at the Major Search Engines and SEO

1994

* WebCrawler launches
* Lycos launches
* Yahoo! is founded

1995

* AltaVista launches
* Excite launches
* Inktomi launches
* Infoseek launches
* Yahoo! goes commercial (incorporates)
* Little if any optimization had been attempted by those outside of search engines
* Some pioneering sorts had forayed into optimization tied to alphabetical placement in the Yahoo! directory, for example setting up a domain or a site/business name beginning with a number or the first few letters of the alphabet

1996

* Those who had begun to experiment discovered some value in lexical density and keyword placement
* Sites submitted to Yahoo! were, in great number, listed within a week, without much restriction, so growth had truly taken off
* The first papers begin to appear on the web about text matching and data mining – as well as interviews with search engine engineers
* Indexing as an understood methodology began attracting interest and many had discoverd the nature of the core database and scoring structure

1997

* A select few surface, having completely determined the algorithmic parameters of Excite’s ranking calculations
* This knowledge gave way to “page jacking” and “baiting” of websites
* SEO explodes as people began to see simple and easy results in 24 hours with Infoseek’s new update cycle
* Spam becomes a very serious problem

1998

* Yahoo! Web Search powered by Inktomi
* After several papers were delivered at the WWW conferences, it became clear search engines would start moving toward off-page criteria in indexing algorithms
* Decoding algorithms became very sophisticated in 1998 and 1999
* Search engines lean toward increased complexity with multiple languages, term vectors, and other language expertise
* Google jumps into the fray with an ax
* Doorway page generators arrive and are implemented in large numbers
* SEO firms begin to decline (as their clients are banned from Google, in particular)
* The authority model has established Google as a dominant leader

1999

* The influence of Google becomes fully manifested in the industry
* Link popularity tactics grow due to Google’s influence and increasingly undermine the power of Google

2000

* Infoseek is gone
* Teoma founded
* Google gains more hold – other engines take their places in what will be the background
* Goto.com (to be Overture and then Yahoo! SM) establishes a strong presence on hubs – Yahoo, AOL and MSN
* Efforts in SEO shift almost completely to a Google-centric methods and processes and the core innerworking of Google’s technology becomes widespread knowledge

2001

* Ask Jeeves (Ask.com) acquires Teoma
* The world of SEO begins a steady transition into white hat methods due to the use of blacklists and whitelists and the associative impact they carry
* Algorithmic changes from this point forward are incremental, and a growth in editorial controls enters a steady period of growth
* SEs become increasingly like portals (despite the antithetical pronouncements of some)
* SEO and search technology advancement drifts into a doldrum

2002

* A fairly uneventful year comes to pass, primarily due to the pessimism that has taken hold of the technology sector and the global economy
* Google has managed to uphold its appearance as being vastly capable, by patching its technology with human capability
* Buyout planning gets underway due to search techology reaching a developmental lull

2003

* Yahoo! acquires Inktomi
* FindWhat acquires Espotting
* Google acquires Applied Semantics
* Overture acquires Alta Vista
* Overture acquires Fast (AlltheWeb)

2004

* AlltheWeb switches to Yahoo! Search
* Ask Jeeves acquires Excite, iWon, My Way
* Lycos Search discontinued
* Yahoo! Search launches (first original results)
* MSN Search Beta launches
* Google Index Size reaches a reported 8,058,044,651 documents

2005

* Overture renamed Yahoo! SM
* Ask Jeeves acquires Excite Europe
* InterActiveCorp agrees to a $1.85 billion buyout of Ask Jeeves
* MSN Search launches

2006

* SE traffic 5.1 billion searches per month
* Ask.com – Jeeves retires
* Zeal Directory discontinued

2002: Forward or Not?

SEO has changed little since 2002. Many black hat tactics that were effective in 2002 remain effective in 2006, illustrating the inability of search engines to combat various techniques without some form of human contribution. Editorial intervention has therefore become a part of the overarching scheme, and what is learned from the editorial element is inevitably logged. Useful information is gathered from banned sites as well as sites that are considered to epitomize good citizens of the web. This leads to the maintenance of what we’ll call blacklists and whitelists. These human created lists or databases are the means by way of which search engines have been able to mend holes in the proverbial dike, whilst innovation has come to a “crawl”. By enlisting users to report spamdexing, search engines have largely been able to keep the appearance of having a technology that is as effective as it was in the not-too-distant past. With the mass proliferation of knowledge regarding off-site ranking techniques, it was only a matter of time before patches would be needed. And, with a few clever tweaks and a small human army, the engines managed to appear impervious to a multitude of would-be benefactors. Over time, such a tenuous context is bound to become more-visibly unfavorable for search engines, without an increase in editorial capacity in proportion to the growth of content and the increasing prevalence in manipulation of search results.

Certainly search has become less like a pure technology than it was 6-7 years ago. It has also become more focused on pattern matching, in various respects. For instance, try typing a phone number into Google. The phone number pattern is one of many patterns stored in a database that sits alongside the standard index. When a user query is submitted to Google, this secondary database is scanned for a match, if one is found, the pattern is passed to yet another database, such as a phone directory. If a match is found, this match will be blended with Google’s index results. Search engines are likely using the appearance of such patterns as ways to determine the credibility of a website or a domain. The presence of a page that contains a string of numbers which matches a defined phone-number pattern is likely to boost a website’s credibility. The same is true of a pattern consistent with the pattern of a physical address. Spam or rogue sites are not likely to reveal such information, but may nevertheless seed their pages with junk patterns which seek to fool search engine spiders.

The following model notes the importance of editorial controls which run parallel to search technology, though it does not tie this factor into the scoring mechanism, which is probably more than a black and white process – something probably akin to a grading system. This aspect of the overall search landscape is not publicized due to the fact that such methods run counter to the image of companies that tout technological purity. The reality is that machines have yet to evolve to a point where they can visually interpret meaning and reliably resolve ambiguity.

Simplied Search Engine Results Rank Calculation Diagram

Simplied Search Engine Results Rank Calculation Diagram

Being that editorial or associative controls are in many respects more readily carried out and do not require heavy-handed alterations to search algorithms, which in turn may require substantial increases in machine resources, it stands to reason that such controls are fully institutionalized. And, given the recent growth in the number of means one has a available to manipulate algorithmic determinations, editorial intervention has become even more necessary. The widespread adoption and understanding of CSS, for instance, has brought to the picture a number of ways to hide or manipulate webpage text in a “spurious” capacity. Though the code used to carry out any deceptive intent will not likely differ from the code used in a “fair” manner. Given this, algorithms are in no way comparable to humans, insofar as recognizing the nature of the usage. And, even though there are technologically sound ways of achieving recognition, they are not presently in use for large-scale (multi-billion document) indexing pursuits, due to storage needs and resource dependence.

Having been in an editorial role, in the early days of search engines, this need has always been clear to me. Though, the financial capacity to truly tackle the monumental task of human-driven quality control is only made a reality by Google. Other enterprises attempted, but the construct was not scalable either due to a lack of funding or a platform unable to scale efficiently. And, to think, Google used to snub other engines pumped up on an ego of algorithmic might. Alas mathematics, and good night.

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