Analytics Tool: ClickTale Reconstructs User Experience

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I was a bit surprised when I first came across this analytics tool, because I had always imagined that a visual replay of user experience could only be achieved with a packet sniffing platform. Interestingly, it appears as though JavaScript can accomplish the same. Why did it take so long for such a tool to arrive, one must wonder.

The pricing is quite reasonable, though this is no Tea Leaf, or a maybe something like a poor man’s Tea Leaf. Nevertheless, I was extremely pleased to stumble across this gem.

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Oct
10

Viral Enterprise Manifesto

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DNA strands on abstract background

DNA Abstract from Stock Images

I wrote the following manifesto back in 2006. Have things changed much as we now approach 2010? Certainly social media has become a hotbed of possibility and a swell of mostly meaningless cruft. What would we add to the list below?

* Wave bots

* Tweet mining

* Fan fishing

* Yelp!

* iPhone & Android widgets

* Linking your Tweets to your Blog to your Facebook to your cerebral cortex out to your ping tool and back again

* Linkedin but not linked to the above

* Getting over the fear of sharing your secrets, your methods or your executive suite* Making sure you honestly and genuinely feel that what you are creating (the thing that is to become viral) is something that you would use to improve your human condition – not just something that sounds cool, has would-be neatness or is perhaps not so neat or cool once you’ve made it and you realize that it’s not much better than what you already had or it takes more time and effort than the way you used to produce the same result. Will what you’re doing really matter? If so, there’s a good chance someone else is already creating a solution. Don’t let that stop you, but know that you’re going to have a much lower chance of riding the viral vibe. Viral is not a reasonable goal for commodities. People will have to latch onto it and be happy to share it.

Here’s the original manifesto from approximately 3 years ago:

  1. Creatively and effectively push beyond meeting the needs and desires of a buyer or user. Without first making this the goal and then accomplishing it, there’s little chance of any viral marketing. Above all, find out what your audience wants – what would radically improve their lives or dazzle them with delight. This requires a bit of work, to say the least. Perhaps you’ve already done this in some suitable way. Maybe you’ve created something that has received an embrace from those who buy it or use it. Nevertheless, there’s always more to learn from them. And, if you don’t think so, go back to bed. You’re too tired for this.Exceed expectations in an amplified manner as opposed to simply meeting needs. Fulfill desires in full force. Create an experiential memory that lingers and resurfaces in your customer’s recollections. Exploit the resulting traffic or promotion in ways that are beneficial to all. These are the basic components of viral marketing.
  2. Focus on novelty and uniqueness, but be utilitarian, if possible. Novelty is best when it meets needs and most satisfying when it does so with supreme style and design. See: Best Product Design 2006
  3. Make it fun. Everybody likes to be entertained or better yet blown away. Everybody likes to play. So, how do you get people hooked in and elated? How do you get folks to play hard? Give them a tangible goal to extend beyond the quotidian with a tangible signifier or experiential means. Who doesn’t love to hunt treasure? Who would turn down random bedazzlement? Whatever you do make sure that those involved come away with a story. People remember stories and love to tell them. Good stories replicate and spread quickly.As an exercise, take on the mindset that, “All Business Is Show Business”. Now, do more of the same.
  4. Let your buyers become a part of your company or a part of your campaign. There are several ways to do this. One way is to let users provide advertising content or to be made visible in some way related to your product or service. Amazon is a perfect example of incorporating their buyers into the very fabric of the company.It’s time to get over any fear of negative word-of-mouth impact. Face problems. Deal with discontent in a way that turns it around. Endeavor to realize problems more rapidly by accepting the inevitability of a less-than-perfect experience for many of your customers, and get close enough to them to find out when it happens and to make it good in real-time – real good.
  5. Be generous. If you want your customers to associate you with value, you aren’t going to be faking this one. If you can’t find ways to be novel, fun or inclusive – then consider taking a popular product and reducing the price to a point where you shake the want-it-but-cannot-justify-it buyers off the proverbial fence. They won’t soon forget that you did so. To do this right, you have to make sure that the word gets out before you drop the price, and that the price drop is limited to a short time span. If you spread the message on the web, you’ll surely get a horde of residual traffic, which is best met by practicing the same exercise at least once every month. This keeps would-be buyers on the lookout, and it keeps your business present in the minds of consumers.See: Woot.If you can, then by all means bring more than one product into the mix, but don’t become a Wal*Mart, please. Hey, what about Woot*Mart? Wal*Woot? Wal*Moot?You can also use this tactic with any email campaigns that you might be running. Again – pick that one must-have or several hot items if possible. Make the product irresistible via price, and make sure you’re overstocked (to satisfy the volume and to get a volume discount). Feature this product in your update or newsletter emails to your opt-in audience. Make sure to time the email appropriately.
  6. Write exceptionally compelling press releases. Submit all press releases to blog and news aggregators and to your comprehensive, current and perfectly targeted database of recipients. Find ways to merit writing a press release at least every 2 months (i.e., have a hot event or a great feature launch), which is to say don’t trumpet anything that is considerably lame, but rather only that which sticks to the eyes, ears and mind and shines at the edges – as a minimum. Repeat steps 1-3.
  7. Once the campaign is ready to launch, find several highly-trafficked bloggers that show the potential for interest in what you’re offering or giving away. Contact these bloggers prior to sending out the press release, and give them the scoop. Be complimentary. Explain why you picked them. And, tell them you’d appreciate a mention by them, if they are willing. You might even go so far as to ask them for their opinion. Nokia is a great example of a company that uses a similar tactic.Not all of the bloggers you contact will respond. But, by forming one strong alliance, you’ll likely get a great deal of free advertising.
  8. Confirmation email opportunities are a great source of visibility for your company. Though you’re not likely to generate instantaneous conversions, you should use any purchase confirmation emails as an opportunity to create awareness about other products, especially the ones that have competitive pricing or are extremely popular. The great thing about confirmation emails is that they are not in any way intrusive, as they are expected by all but a negligible few. And, they give you an opportunity to advertise to your customers who have not opted into your newsletters or updates.
  9. Giveaways and complimentary gifts are great ways to win loyalty and to get folks to talk about your company. However, don’t even bother if you can’t find something that is truly novel or cause for excitement. Come up with something that folks will want to bring to the office, or share with their friends. Forget giving gifts, if they are going to fast become dumpster doo. Think: unlike anything seen before or off the hook.Back at Planet Lame, Sony learned (not too long ago) that a sweepstakes campaign which targets college students giving away thousands of dollars in cash prizes is going to draw about half the participation and cost multiples more than a sweepstakes that offers a dorm room decked out in state-of-the-art electronics. Focus on the persona of your target. Focus on the moment. Capture the spirit of your audience. Capture the spirit of the place and the time. Augment each of these elements as richly as possible.
  10. Far from forgettable: you are on a stage. Where are you? Far from forgettable.
  11. How to push the phrase “Tell a Friend” to the “Sell a Friend” level? It’s every business’ dream to have people selling their products by excited, cost-free, word-of-mouth inducements. A cheap, global, on-the-ground sales team can be yours, if you figure out a way for people to express themselves in your company’s name. If you need some help with this concept (as it seems to be out of reach for many), check out WOMMA – the Word of Mouth Marketing Association – www.womma.org.
  12. Decadence. Belgian chocolate. Naked people. Now you just have to figure out a way to use them in your marketing plan. (Just wanted to make sure you’re still awake or maybe I’m serious. How to know?)
  13. Invite reviews. Induce reviews. Beg for reviews. When you’ve gone out of your way to help a customer, by all means, politely ask them to take a moment and give you a review on your Yahoo! local listing, or any place where they can do the same. Another kind of review is a kind you facilitate. See below.
  14. Use free classifieds and listings. This includes, but is not limited to craigslist, Froogle, Froogle Local, Googlebase, Google Local, Yahoo! Local or
    Backpage.com various local classifieds
    GetitSellit.com simple, kid-friendly classifieds website
    Adpost.com national and international classifieds
    DomesticSale local, national and international classifieds
    Meetup classifieds for local groups with shared interests
  15. Be a resource. If you have a website, provide users with information about your industry. Give solid, effective tips and advice. Link to as many other resources as you can. Keep the links current, relevant and insightful. Become an authority on topics that correspond to what you sell. Get your CEO blogging about what she loves (which will hopefully include the products you sell). Share your knowledge and expertise. Provide tools that inform your customers or any means to allow buyers to buy with confidence. Implementing a means to let customres share reviews is a particularly good method, which harkens back to the word-of-mouth element. The benefits of product reviews are profound (believe it). A great example of a reviews pioneer online is New Egg (www.newegg.com).Provide as many ways as possible for users to calculate, communicate, comment, customize, create, connect, compare, compose, correct, cross-reference, celebrate, cluster, classify, clip and call up again. And, make sure to ask your customers what they would most want from your business. Give great choices and follow through. Let users know that you listened and acted.
  16. Gratitude. Genuineness. Consistency. Institute at least 5 new ways to show your appreciation, increase transparency and adhere to stable policy and practice in your business processes.
  17. Talk is cheap and so is chalk. How many people walk a particular path from the subway to the office every morning? Don’t be obnoxious about the message. Make it simple and memorable.
  18. Use children as a source of market knowledge. Hipness is of great value. Use trend-setting teenagers to find out what’s emerging or hip. Use the information to make your campaigns “of the moment”. You may be cool, but you’ll be surprised at what you’ve failed to gather from the world of pop culture.
  19. Utilize incentives. Get referral kick-backs into the mix. Affiliate marketing is powerful incentive prospect. It provides inbound links, spreads the word at a cost you set, and it builds your visibility in a way that’s mostly in your control. And, there are good platforms that make the process easy to establish. Share the wealth or get ready to be poor.
  20. Hire people who are truly excited about your company. Make those you hire stakeholders in the company, whether by ample incentive stock options, profit-sharing, commission or generous performance bonuses. Your sales department doesn’t have to be the only department selling your product or service.If you make it possible for employees to gain from the company’s success, the sales folks won’t be the only people cold-calling. There is perhaps nothing more powerful than internal excitement. When you give your employees a reason to dig in, you can bet the business on the fact that they will be spreading the word like no one else.
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Oct
10

Search Engine Results Quality Rater Job Application

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I wonder what search engine is would be pertaining to? Does anyone know how much this job pays?

Here’s the link to the registration page for quality raters.

Get a Job Making Search Results Align with Business Goals

Get a Job Making Search Results Align with Business Goals

I just had to throw this in. Below is an article I wrote in 2006:

A Historical Look at the Major Search Engines and SEO

1994

* WebCrawler launches
* Lycos launches
* Yahoo! is founded

1995

* AltaVista launches
* Excite launches
* Inktomi launches
* Infoseek launches
* Yahoo! goes commercial (incorporates)
* Little if any optimization had been attempted by those outside of search engines
* Some pioneering sorts had forayed into optimization tied to alphabetical placement in the Yahoo! directory, for example setting up a domain or a site/business name beginning with a number or the first few letters of the alphabet

1996

* Those who had begun to experiment discovered some value in lexical density and keyword placement
* Sites submitted to Yahoo! were, in great number, listed within a week, without much restriction, so growth had truly taken off
* The first papers begin to appear on the web about text matching and data mining – as well as interviews with search engine engineers
* Indexing as an understood methodology began attracting interest and many had discoverd the nature of the core database and scoring structure

1997

* A select few surface, having completely determined the algorithmic parameters of Excite’s ranking calculations
* This knowledge gave way to “page jacking” and “baiting” of websites
* SEO explodes as people began to see simple and easy results in 24 hours with Infoseek’s new update cycle
* Spam becomes a very serious problem

1998

* Yahoo! Web Search powered by Inktomi
* After several papers were delivered at the WWW conferences, it became clear search engines would start moving toward off-page criteria in indexing algorithms
* Decoding algorithms became very sophisticated in 1998 and 1999
* Search engines lean toward increased complexity with multiple languages, term vectors, and other language expertise
* Google jumps into the fray with an ax
* Doorway page generators arrive and are implemented in large numbers
* SEO firms begin to decline (as their clients are banned from Google, in particular)
* The authority model has established Google as a dominant leader

1999

* The influence of Google becomes fully manifested in the industry
* Link popularity tactics grow due to Google’s influence and increasingly undermine the power of Google

2000

* Infoseek is gone
* Teoma founded
* Google gains more hold – other engines take their places in what will be the background
* Goto.com (to be Overture and then Yahoo! SM) establishes a strong presence on hubs – Yahoo, AOL and MSN
* Efforts in SEO shift almost completely to a Google-centric methods and processes and the core innerworking of Google’s technology becomes widespread knowledge

2001

* Ask Jeeves (Ask.com) acquires Teoma
* The world of SEO begins a steady transition into white hat methods due to the use of blacklists and whitelists and the associative impact they carry
* Algorithmic changes from this point forward are incremental, and a growth in editorial controls enters a steady period of growth
* SEs become increasingly like portals (despite the antithetical pronouncements of some)
* SEO and search technology advancement drifts into a doldrum

2002

* A fairly uneventful year comes to pass, primarily due to the pessimism that has taken hold of the technology sector and the global economy
* Google has managed to uphold its appearance as being vastly capable, by patching its technology with human capability
* Buyout planning gets underway due to search techology reaching a developmental lull

2003

* Yahoo! acquires Inktomi
* FindWhat acquires Espotting
* Google acquires Applied Semantics
* Overture acquires Alta Vista
* Overture acquires Fast (AlltheWeb)

2004

* AlltheWeb switches to Yahoo! Search
* Ask Jeeves acquires Excite, iWon, My Way
* Lycos Search discontinued
* Yahoo! Search launches (first original results)
* MSN Search Beta launches
* Google Index Size reaches a reported 8,058,044,651 documents

2005

* Overture renamed Yahoo! SM
* Ask Jeeves acquires Excite Europe
* InterActiveCorp agrees to a $1.85 billion buyout of Ask Jeeves
* MSN Search launches

2006

* SE traffic 5.1 billion searches per month
* Ask.com – Jeeves retires
* Zeal Directory discontinued

2002: Forward or Not?

SEO has changed little since 2002. Many black hat tactics that were effective in 2002 remain effective in 2006, illustrating the inability of search engines to combat various techniques without some form of human contribution. Editorial intervention has therefore become a part of the overarching scheme, and what is learned from the editorial element is inevitably logged. Useful information is gathered from banned sites as well as sites that are considered to epitomize good citizens of the web. This leads to the maintenance of what we’ll call blacklists and whitelists. These human created lists or databases are the means by way of which search engines have been able to mend holes in the proverbial dike, whilst innovation has come to a “crawl”. By enlisting users to report spamdexing, search engines have largely been able to keep the appearance of having a technology that is as effective as it was in the not-too-distant past. With the mass proliferation of knowledge regarding off-site ranking techniques, it was only a matter of time before patches would be needed. And, with a few clever tweaks and a small human army, the engines managed to appear impervious to a multitude of would-be benefactors. Over time, such a tenuous context is bound to become more-visibly unfavorable for search engines, without an increase in editorial capacity in proportion to the growth of content and the increasing prevalence in manipulation of search results.

Certainly search has become less like a pure technology than it was 6-7 years ago. It has also become more focused on pattern matching, in various respects. For instance, try typing a phone number into Google. The phone number pattern is one of many patterns stored in a database that sits alongside the standard index. When a user query is submitted to Google, this secondary database is scanned for a match, if one is found, the pattern is passed to yet another database, such as a phone directory. If a match is found, this match will be blended with Google’s index results. Search engines are likely using the appearance of such patterns as ways to determine the credibility of a website or a domain. The presence of a page that contains a string of numbers which matches a defined phone-number pattern is likely to boost a website’s credibility. The same is true of a pattern consistent with the pattern of a physical address. Spam or rogue sites are not likely to reveal such information, but may nevertheless seed their pages with junk patterns which seek to fool search engine spiders.

The following model notes the importance of editorial controls which run parallel to search technology, though it does not tie this factor into the scoring mechanism, which is probably more than a black and white process – something probably akin to a grading system. This aspect of the overall search landscape is not publicized due to the fact that such methods run counter to the image of companies that tout technological purity. The reality is that machines have yet to evolve to a point where they can visually interpret meaning and reliably resolve ambiguity.

Simplied Search Engine Results Rank Calculation Diagram

Simplied Search Engine Results Rank Calculation Diagram

Being that editorial or associative controls are in many respects more readily carried out and do not require heavy-handed alterations to search algorithms, which in turn may require substantial increases in machine resources, it stands to reason that such controls are fully institutionalized. And, given the recent growth in the number of means one has a available to manipulate algorithmic determinations, editorial intervention has become even more necessary. The widespread adoption and understanding of CSS, for instance, has brought to the picture a number of ways to hide or manipulate webpage text in a “spurious” capacity. Though the code used to carry out any deceptive intent will not likely differ from the code used in a “fair” manner. Given this, algorithms are in no way comparable to humans, insofar as recognizing the nature of the usage. And, even though there are technologically sound ways of achieving recognition, they are not presently in use for large-scale (multi-billion document) indexing pursuits, due to storage needs and resource dependence.

Having been in an editorial role, in the early days of search engines, this need has always been clear to me. Though, the financial capacity to truly tackle the monumental task of human-driven quality control is only made a reality by Google. Other enterprises attempted, but the construct was not scalable either due to a lack of funding or a platform unable to scale efficiently. And, to think, Google used to snub other engines pumped up on an ego of algorithmic might. Alas mathematics, and good night.

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Oct
10

Mastering the Paid Search Landing Page – Optimization Approaches

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What Google has to say about landing pages:

“The best way to figure out whether your keyword, ad, or landing page is relevant and useful is to put yourself in the shoes of a user. Do your ad and landing page include language that makes sense in the context of the keywords you have chosen? For example, if you have selected the keyword ‘hiking shoes,’ have you made sure that your ad mentions hiking shoes or related name brands? Does your landing page actually offer the name brands you mentioned, along with detailed information about this shoe type?”

“Targeting your keywords, ads, and landing pages in this way likely will lead to several positive results. First, it can help you gain the trust of your customers and therefore keep them coming back to your site. You will also minimise the money spent on clicks from users who might not be interested in what your website offers. And finally, you can increase your overall Quality Score and lower the minimum bid necessary for your ad to appear.”

Landing Page Approaches

1. Relevancy
In the case of PPC landing pages you need to match the offer to your text ad copy. Keywords should be highlighted or displayed prominently. Keep it relevant to that person’s search query, because that’s all they care about.

2. Copy
Write compelling copy. Avoid meaningless adjectives and over-reaching. Use action verbs. Base copy length and tone on your audience.

3. Clarity
Have a clear call to action. Perhaps this will take the form of a big button. Prominently display delivery options and costs. Bullet points work well online, to help communicate the benefits of a product or service. People most often skim text online. Use bold text to reinforce key messages. Use larger, readable fonts, such as Arial (pixels are better than point sizes for consistency). Use strong highlighting for elements such as quotes.

4. Features, Benefits, Solutions

5. Remove distractions
Focus the user’s mind on the end goal: the checkout or the conversion action. Limit his or her options by removing link navigation, for example. Many find that a one-column page format helps achieve focus by leaving little room for distractions.

6. Accuracy
Grammatical accuracy, accuracy of details and any other part of the page: these are not optional.

7. Reinforce credibility

Testimonials, press, partners and awards. All these things convey trust and respectability.

8. Images and color
Product images are crucial. Crisp, clear images optimized for fast load times are strongly suggested. People want to see what they are buying. Images of a product in context are ideal. Images that evoke product benefits, features and illustrate how a product solves problems are valuable. Color influences emotions, impressions and actions. People have strong associations with color.

Page elements that often support conversions:

Calculators (illustrating savings by context or over competitors)
Comparison Charts (how does your product stack up competitively)
Embedded Video (brief product demos or walk-throughs)
Site Security Indicators (McAfee, Verisign, etc.)
Prominent Guarantees (any element of risk reversal so that the buyer feels they have nothing to lose by purchasing or taking the next step in the buy cycle)
Dynamic Text Insertion (in PPC – placing the user’s search terms into the page text – especially in the heading)

You can never go wrong with the following. My teachers used to say something similar in creative writing workshops:
Show what you mean and avoid simply telling it.
Showing is the key to good landing page content. Show the user how you _____.

Example Landing Pages:


Free Web Traffic Report

Donor Perfect
An example from Landing Page Star
Another example from Landing Page Star
GMAC Mortgage
ADT Home Security
smart401k.com

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10

AdWords – 78 Steps to Profit

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1. Segmentation of keywords and adgroups is essential
2. Increasing CTR does not always equate to increased conversions (though it does most of the time)
3. Lowering click cost does not always increase ROI (though it does most of the time)
4. Specials symbols ® © $ + ! ? & non-word characters draw eyes to ads + add credibility in some cases
5. Start building campaigns with exact matching for all your keywords
6. After setting up exact match keywords, slowly transition to phrase matching where appropriate
7. A negative keyword list should be no less than 200 keywords or keyword phrases. More is great.
8. After negative keywords are in place, slowly phase in broad matching to collect good phrases you don’t yet bid on
9. Ad copy that focuses on benefits will often outperform copy focused on features (but not always – so try both and measure)
10. Separate search and content network campaigns as a requirement when setting up a campaign
11. Don’t start off with your bids set at the minimum
12. Test ad copy like there’s no end to the possibilities or profit
13. The fewer keywords in an adgroup the better
14. Landing pages carry most the burden of converting the click. Text ads carry the burden click generation.
15. Campaigns often benefit from being structured around the time of day, the day of the week or by seasons
16. Don’t make ad copy decisions with limited data or think that you know what works best (you don’t until you can back it empirically)
17. The first two weeks are sometimes the most expensive and stressful. But, hang in there.
18. Avoid heavy-handed, turbo-charged, mind-boggling language in ad copy. Be geunine and precise.
19. Master vs. learn. Transform vs. change.
20. The imperative voice is often an effective copy tactic:

Double Your CTR
Master click appeal with 20
proven copy writing tactics

21. Copy with specific means to a particular benefit or solution will often outperform copy for a free offer:

Double Your CTR
Master click appeal with 20
proven copy writing tactics

vs.

Double Your CTR
Learn the secrets of click appeal
Download a free ad copy guide

22. “You need to” is a phrase worthy of testing. You need to test this phrase in your ad copy.
23. People love secrets. “Secret” is a word that often gets attention. Secrets more than not generate clicks.
24. Have you “exposed” anything in your ad copy? If not, put “exposing” to work for you.
25. Experiment with capitalization. Use it for emphasis, and don’t overuse it. Highlight the important keywords only.
26. Avoid {Keyword: Dynamic Keyword Insertion} until you understand it well, at which point you probably won’t use it.
27. {keyword:keyword insertion} = keyword insertion
28. {Keyword:keyword insertion} = Keyword insertion
29. {KEYword:keyword insertion} = KEYWORD insertion
30. {KeyWord:keyword insertion} = Keyword Insertion
31. {KeyWORD:keyword insertion} = Keyword INSERTION
32. {KEYWORD:keyword insertion} = KEYWORD INSERTION
33. Experiment with active and passive states. Let the product empower the user in one case. Let the product actually do the work for the user in another.
34. Focus on ROI and not CTR
35. Landing page load times aren’t as important for Quality Score as they are for the usability that encourages the engagement required for conversions.
37. Try ending ads with “…”
38. Try “+” vs. “and”
39. Try “$0″ vs. “Free”
40. “Save $” vs. “Save Money”
41. Try “&” instead of “and”
42. Ask questions in your ad copy
43. If you can determine a target CPA or CPT (Cost Per Aquisition or Cost per Transaction) try conversion optimization over manual bidding
44. Use analytics to find negative keywords. Use keyword suggestion tools to find negative keywords.
45. Create adgroups containing typos and mispellings, which usually have reduced competition and CPC
46. The phrase “keyword typos” has 260 potential typos for the phrase, these don’t include permutations, such as “key word” or the reversal of the words, as in “typos keywod”
47. Create landing pages that lead with and highlight the keywords the user has search for
48. Inlcude the exact keywords you bid on in your add copy whenever possible
49. The user’s search keywords correspond to the keywords your bidding on which should then correspond the keywords in the ad copy and finally the keywords on the landing page
50. Segement poor performing keywords into their own ad groups and experiment before retiring them
51. Include the product price in the ad copy if the pricing is competitive
52. Use SEO to augment your keyword presence and brand visibility in tandem with paid search
53. Use data from SEO to understand your audience and keywords more comprehensively. Do the reverse, too.
54. Give away free stuff like compelling downloads. Don’t give away anything lame. Make it worth the time.
55. Use the Adwords Editor to save time by editing in mass
56. Pay close attention to the ads of competitors. Learn all you can from them.
57. Start strong. Overpay and overbid to quickly get a higher quality score which increases your CTR and lowers minimum bids.
58. Avoid migrating a campaign from a an established account (one with performance history) to a new account (one with no performance history). The loss will be substantial.
59. Track conversions. Track conversions. Track conversions.
60. Use Google’s Website Optimizer to improve your landing pages
61. Use this phrase in ad copy “Did You Know that [Keyword] Could [Insert Benefit]”
62. Be specific. Use exact numbers, like “15,786 reviews” instead of “15,000 reviews”
63. Utilize the Mcafee Site Secure icon with ad copy. The Mcafee icon appears provided the website has a Mcafee certificate and the end user has site advisor installed.
64. Offer Google Checkout – By offering Google Checkout payment gateway, the ad copy will display a colourful Google Checkout icon which stands out.
65. Include a phone number in your display URL, for example:

3-Day Red Shoe Sale
Red Shoes Up to 85% Off
Save $ on 26 Brands + All Styles
www.RedShoes.com/800.736.5403

66. Use free tools such as the following to improve efficiency:

http://www.mikes-marketing-tools.com/adwords-wrapper.html
http://tools.ppcblog.com/spelling/keywords-typos.cgi
http://tools.ppcblog.com/keyword-research-tool/
http://tools.ppcblog.com/ad-generator/
http://tools.ppcblog.com/keyword-list/generator.php

67. You have to be able to at least estimate the following before you can know the right price to bid.

* conversion rate data
* profit margins
* lifetime value per customer

68. Use tracking Google’s tracking URL capabilities to capture the keywords and network segment that generated each click:

http://www.sitename.com/buy-now.shtml?src=adw&sid={ifsearch:S_}{ifcontent:C_}{keyword}

* adw is used in the URL to denote google as the source. Just as easily you could enter G or Google or something similar.
* the {ifsearch:S_} and {ifcontent:C_} place an S or C before the keyword to indicate whether the source was search or a content site.
* {keyword} inserts whatever the keyword was.

69. Consider phone call tracking.
70. Track all important user actions – not just sales. Newsletter signups, review contributions, free downloads and form submissions all make good candidates.
71. Validate all destination URLs in your campaign on a regular basis. You pay for clicks even if your page is not accessible.
72. Work the recent events and seasonal angle, especially if you’re selling gift cards or flowers – even if you sell industrial supplies.
73. Gaurantee your product or service. Do so prominently.
74. Price match.
75. Offer coupons and discount codes.
76. Offer volume discounts.
77. Solve real problems.
78. If selecting your geography by state, make sure to select all of the cities and areas within the state, and not just the state. Your ads will contain the state of the user, but not if you use the global state selection.

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Online Collaboration Tools | Web 2.1

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As supplement to the advent of Google Wave, one should not forget that there are many collaboration tools available online (the majority of them free). Wave certainly won’t capture all that you might find in the sites listed below, at least for some time.

If you’re looking for development ideas for Wave, this may be a good place to start. Since the proliferation of AJAX and similar complementary facilities, much has come to enrich the online experience. See for yourself:

Project Management Tools

Basecamp
GroupMindExpress
5pm
ActiveCollab
Staction
Daptiv
Task2Gather
Planyp.us
CoMindWork
Colabolo
eLoops
ClockingIT
Klok
PieMatrix
Teambox
Smartsheet

Chat

Userplane
Tinychat
CampFire
Meebo
Zoho Chat
Chatterous

Industrial Strength Big Audience Webinars

Gatherplace
GoToWebinar
iVocalize.com
HotConference.com
Wiziq
Live Web Seminar.com

VoIP – Conferencing

Skype
ooVoo
Voxox
JahJah
REBTEL
GTalk
Vyke
Gizmo5
Voxli
Voxopop

Video Conferencing

Gchat
Skype
TokBox
Oovoo
Sightspeed
VSee
Mebeam
Flashmeeting
EyeJot
DoVisio
APideo
XyKast
Palbee
Scopia Desktop
Meeting24
Persony
InstantPresenter
Tinychat
HP SkyRoom
Wetoku
VisionKontakt

Instant Message

Skype
AOL IM
Meebo
eBuddy
Yahoo Messenger
Google chat and video
ICQ
Windows Live Messenger
Jabber

Screen Share

GoToMeeting
eBLVD
ConnectNow
Microsoft Shared View
Yuuguu
WebExNow
LiveLook
Vyew
Crossloop
Glance
Yugma
Teamviewer
BeamYourScreen
Acrobat.com
Netviewer
Mikogo
Gogrok
PocketMeeting
Oneeko (Skype plugin)
Present.io
ShowDocument
Dynno
GoGrok

Collaborative Review

Backboard
Creately
A.nnotate
Diigo
uptogo
ReviewBasics
ConceptShare
Octopz
Textflow
inMotionNow.com
Buzzword
Cozimo
Friendpaste
ProofHQ
Colaab
Revizr
FuzeMeeting
Huddle.net
WebEx

Web Conferencing

Elluminate
Wimba Classroom
DigitalSamba (free for 3)
Centra
Elluminate VRoom (free for 3)
Adobe Connect Now (free for 3)

WebTrain (free for 2)
iVocalize
DimDim
Spreed
WebHuddle
Convenos
Zoho Meeting
Acrobat.com
OpenHuddle
Microsoft Live Meeting
iLinc
Genesys
Omnovia
ReadyTalk
e-Lecta
Hypermeeting
Lotus LiveEngage
Live Conference PRO.com
Expressway Flexchat
WebConference.com
DoConference
Nefsis
OpenMeetings
vMukti MeetingPlace
OpenConference
Wiggio

Document Sharing | Wikis

Comindwork
pbwiki
WetPaint
wikidot
mediawiki
wikispaces.com
GoogleDocs
GoogleSites
Socialtext
Zoho
mindtouch Deki
etherpad
Couchit

KnowledgePlaza.be
Mixedink
Microsoft SharePoint
PBWiki

Co-Browsing

Clavardon
Holoday
PageShare
Showdocument
Flowgram
Twiddla

WebPresenting

Slideshare
SlideRocket
woices.com
PresenterNet.com
InstantPresenter
Vcasmo
280 Slides
Livemeetups
Freepath
Kineticast

Workgrouping

meetup
grouply
Broadchoice Workspace
WebOffice
BarCamps
Edmodo.com
Affinitiz.com
Colaab
Sosius
Deskaway
Collaber
Campfire
CentralDesktop
GroupmindExpress
MindQuarry
Ovosuite
Clearspace
SocialGo
Sosius
MyNetResearch
OneDrum
Onehub
Huddle.net
Ubidesk
HyperOffice
WizeHive
TeamApart
Ubidesk
Wiggio
FMYI
Collaboroo

Event Scheduling

eventbrite
Schedgit
GCalendar
Timebridge
Chandler
Amiando
Doodle.com
Genbook
AgreeAdate
MeetWithApproval
Cvent
Tungle
Shiftboard

File Sharing

Microsoft Live Mesh
Filedropper.com
Filemail.com
youSendIt
drop.io
transferbigfiles.com
box.net
dropbox
senduit
4shared.com
Clip2Net
Spider Oak
Gigashift
Filephile
Esnips.com
Verzend
Zapr
Rapid Share
Wuala

Whiteboarding

Dabbleboard
Skrbl
Vyew
Ge Inspiration Cubed
Depicto
Twiddla
Scriblink
Groupboard
Scribblar
ShowDocument
Flowchart
Virtual whiteboard

Collaborative Writing

Creately
MindMeister
Bubbl.us
Mind42
Mywebspiration
Spinscape
Gliffy
LucidCharts
Xmind
SpicyNodes
Creately
MindJet Catalyst
Comapping

Mindmapping | Co-Diagramming

Buzzword
Zoho Writer
Writeboard
Google Docs
Quicktopic
SynchroEdit
Gobby
Etherpad
TextFlow
WriteWith
ThinkFold
Springloops

Emmersive 3D Collaboration | Web 3.0

Tixeo
I-maginer
Teleplace

Private Social Networks

Googlegroups
YahooGroups
Ning
Socialcast
Friendfeed
Cubetree
Yammer
Groupsite
BantamLive
Yammer
Campfire
WizeHive

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